Last Updated on November 14, 2024
On Thursday, 7th November, the team at Collingwood Insurance Services celebrated an incredible double win at the 2024 Insurance Choice Awards (ICA), hosted by Smart Money People. Held at the Banking Hall in London, the event brought together some of the most respected names in the insurance industry, with Collingwood receiving top honours in not one but two major categories. This year, Collingwood Insurance won the award for the Best Motor Insurance Provider and also took home the coveted Treating Customers Fairly Champion award as well.
This recognition is a significant achievement for Collingwood and underscores the company’s commitment to providing learner drivers across the UK with quality, reliable insurance solutions.
Collingwood’s Customer-First Approach Wins Praise
The Insurance Choice Awards, now a well-established industry highlight, are unique in being entirely customer-led, allowing customers themselves to decide the winners. This year saw over 41,000 votes cast, highlighting the fierce competition and customer engagement in every category.
Jacqueline Dewey, CEO of Smart Money People, praised Collingwood’s consistent dedication to customer service, noting:
“I congratulate Collingwood Insurance Services for winning both the Treating Customers Fairly and Best Motor Insurance Provider awards. Founded in 2006, Collingwood Insurance Services has been providing straightforward insurance solutions for learner drivers and their parents across the UK for years. Reviews on Smart Money People have consistently highlighted Collingwood’s helpful and friendly approach, with customers praising its excellent service. These award wins are a testament to Collingwood’s dedication to putting customers at the heart of their business. Congratulations to the entire team.”
Celebrating Excellence in Motor Insurance
Winning Best Motor Insurance Provider is a significant honour, particularly as it follows last year’s recognition in the same category. In 2023, Collingwood was awarded the ‘Highly Commended’ title, a mark of excellence that has now evolved into the full accolade. The back-to-back awards demonstrate Collingwood’s growing reputation as a trusted and reliable motor insurance provider in a competitive industry.
Customer reviews on Smart Money People continue to highlight the team’s understanding, patience, and commitment to clear, effective service, especially important for learner drivers and their families. From answering queries to ensuring a smooth claims process, Collingwood’s dedication has made a positive impression on its customers, contributing to this well-deserved success.
Recognised for Treating Customers Fairly
The Treating Customers Fairly Champion award is especially meaningful to Collingwood, reflecting the values that have been central to its service approach since its founding in 2006. This award recognises companies that excel in prioritising customer welfare, transparency, and fairness, which are all qualities that define Collingwood’s interactions with its’ customers. The company has worked hard to build a reputation for reliability and respect, traits that customers continue to value.
Reflecting on Another Milestone Year
Reflecting on the awards, Collingwood Insurance Services Contact Centre & Operations Director, Helen Shields, commented,
“Winning both Best Motor Insurance Provider and Treating Customers Fairly Champion is an outstanding achievement for everyone at Collingwood. These awards recognise the dedication and hard work of our entire team, who continue to put our customers first. We’re grateful to our customers for their votes and trust in us, and we remain committed to delivering the highest standards of service to each and every one of them.”
The Insurance Choice Awards: Championing Customer Opinion
Smart Money People has hosted the Insurance Choice Awards for almost a decade, providing a platform for customers to share their experiences and help others make informed decisions. As the UK’s leading review platform for financial services, Smart Money People is instrumental in highlighting best practices within the insurance sector.
This year’s awards celebrated a wide range of insurance providers, with customers rating companies on factors such as customer service, value for money, and overall satisfaction. These results serve as an invaluable benchmark for companies and a vital resource for consumers.
