If you want to cancel your policy, you can do so either from your online account or app, or by calling our Helpdesk on 0345 470 0014.

Please contact our Helpdesk on 0345 470 0014 and someone will be able to support you.

Annual Policies

If your insurance is cancelled before the start date, you will receive a full refund of premium including fees.

If your insurance is cancelled within the 14 day cooling off period you will receive a pro rata refund of premium deducting your time on cover and your non-refundable intermediary fee.

When the cooling off period has passed, providing you have not made a claim, or where an incident has occurred that is likely to give rise to a claim in the period of insurance, we will calculate a refund/shortfall using the scale below:

• Month 1 – Premium Percentage Charged = 25%
• Month 2 – Premium Percentage Charged = 40%
• Month 3 – Premium Percentage Charged = 50%
• Month 4 – Premium Percentage Charged = 60%
• Month 5 – Premium Percentage Charged = 70%
• Month 6 – Premium Percentage Charged = 75%
• Month 7 – Premium Percentage Charged = 80%
• Month 8 – Premium Percentage Charged = 90%
• Month 9 – Premium Percentage Charged = 100%
• Month 10 – Premium Percentage Charged = 100%
• Month 11 – Premium Percentage Charged = 100%
• Month 12 – Premium Percentage Charged = 100%

Following cancellation, any amounts due may be made up of our £75 non-refundable intermediary fee, any balance outstanding and the cancellation fee which is included in our Terms of Business Agreement which is available to view in your online account.

In addition to this, a £40 cancellation processing fee will be administered as outlined in our Terms of Business Agreement (TOBA).

Short Term Policies

If your policy is for 8 weeks or longer and is cancelled within the first 14 days, then a pro-rata refund will be issued, minus your non-refundable intermediary fee of £23.50. For other policy durations there are no other refunds on short term policies.

Cancellation processing fees do not apply to short term policies.